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RESOLVED to approve the minutes of the 26th January 2026 as an accurate reflection of the meeting.
RESOLVED to: · Scrutinise the Cabinet Members for Social Care in respect of matters considered and agreed by Cabinet, and any key decisions taken, during the period 22nd May 2025 – 18th March 2026 and, · Identify any areas arising from those matters determined within this period which Committee wish to further scrutinise, as part of revisions to the committees published work programme, in relation to Social Care.
RESOLVED: · To review the draft Libraries Strategy 2026-2030. · To provide feedback, as part of the public consultation, to inform the final version of the strategy, prior to consideration by Cabinet.
RESOLVED to: · Note the information contained within the report.
RESOLVED to: · Acknowledge the contents of the report, as well as the next steps. · Consider whether there are any aspects of the report that the Committee wish to scrutinise in greater depth.
The Chair welcomed all Members and Officers to the meeting and shared her thanks to Cabinet Members Councillor G Caple and Councillor S Rees for attending the meeting. Apologies for absence were received from Councillors W Jones, Councillor G Stacey, D Parkin and K Webb.
In accordance with the Code of Conduct, Councillor A Fox declared a personal interest in respect of Item 5 Bereavement Services Strategy: “I am Vice Chair of Llwydcoed Joint Committee.”
Y penderfyniad fel y'i cofnodwyd
RESOLVED to approve the minutes of the 26th January 2026 as an accurate reflection of the meeting.
It was RESOLVED to approve the minutes of the 26th January 2026 as an accurate reflection of the meeting.
Y penderfyniad fel y'i cofnodwyd
RESOLVED to: · Scrutinise the Cabinet Members for Social Care in respect of matters considered and agreed by Cabinet, and any key decisions taken, during the period 22nd May 2025 – 18th March 2026 and, · Identify any areas arising from those matters determined within this period which Committee wish to further scrutinise, as part of revisions to the committees published work programme, in relation to Social Care.
The Chair welcomed the Cabinet Members for Social Care to the Committee and thanked them for attending. The Democratic Services Officer presented the report to Members and advised Members that they have an opportunity to scrutinise any arising matters with the portfolio holders responsible for Social Care and to ensure that the appropriate mechanisms are in place to effectively scrutinise the Executive. Discussions ensued and a Member referred to the disabled parking bay scheme and noted the discretionary nature but enquired whether there were any early indications about the demand or number of applications received. The Cabinet Member Adult Services provided background to Members regarding the review that the scheme had undertaken prior to the re-opening of applications earlier this year. Members were reminded that Cabinet agreed to increase number of bays to 20 from 12 under the previous scheme to deal with high levels of demand expected now the scheme is reopened. The Cabinet Member shared with Committee that approximately 60 applications had been received since the new scheme opened for application on 17th March and that the application window will close on May 12. Members commented on the positive nature of the increased numbers of bays for the initial year and that feedback will be given to those who are unsuccessful at each stage. The Member also referred to Welsh Government’s legislative changes around eliminating profit from the Care of Children Looked After and commented that this was welcomed and requested an update on the Council’s position in terms of supporting this change. The Cabinet Member Children’s Services reminded Committee that in February 2023, the Council’s Cabinet approved Children’s Services Residential Transformation Strategy. The strategy brings together all activities related to our sufficiency duty including developing not-for-profit RCT children’s homes; increasing the number of RCT foster carers; developing sufficient 16+ supported accommodation, and the placement commissioning strategy. Members were informed that children’s services have opened 6 new children’s homes since the policy ambition, and there are strong signs of children thriving in those settings with some good inspection reports. It was also highlighted that Foster Wales RCT is the workstream that aims to enhance the supply of sufficient foster homes, and despite focused work there is a continuing need to attract and retain more fostering households. The Cabinet Member Children’s Services also shared that Children’s services have a workstream that is also developing the supply of sufficient high quality supported accommodation for care leavers. Children’s services are projecting a continuing need to commissioning need to supplement what is providing by RCT children’s homes and Foster Families. Children’s services are working alongside finance colleagues to finalise a commissioning strategy that will address this need. The Cabinet Member assured Members that in all the work, listening to children and families’ experiences is a priority to ensure that the sufficient support is available within the legislation. In reference to the disabled parking bay scheme, a Member asked how this had been promoted to residents, in particular those who would be most likely to apply for the bays and also requested clarification whether those who had applied during the closed period had been contacted directly. The Cabinet Member Adult Services confirmed that publicity was very important to highlight the application process and requirements to confirm no automatic entitlement. In explaining the process, the Cabinet Member again highlighted the feedback provided at each stage of the process to those who may not be eligible. Whilst it was acknowledged that 20 is higher this year the number will not meet demand but in comparison to other local authorities the scheme provides an opportunity to residents. In relation to unpaid carers, a Member queried since Cabinet approval, what progress has been made towards achieving implementation of risk management plan & the new model for unpaid carers by June 2026. The Cabinet Member Adult Services responded that unpaid carers are estimated to be around 26,000 unpaid carers within Rhondda Cynon Taff (RCT) with varying levels of care provided. The Cabinet Member added that it is important to recognise unpaid carers and provide information for them to seek advice and highlighted the three-tier system as part of the new model. The phased project and risk management plan to implement the proposed new model is in place. To facilitate the new model, the resources of the Carers Support Project in Pontypridd have been reinvested to support the provision of information and advice via library services. Another Member noted the wide range of reports associated with Adults Services and asked what the Cabinet Member felt are the main challenges currently facing Adult Services in RCT. The Cabinet Member shared they have been part of the Cabinet for approximately 4 years and recognised the amount of work that staff put into social care services and the efforts of the Council in relation to Adult Social care to ensure that care is available to those who require it despite challenging financial climates. It is estimated there are approximately 46,000 residents in RCT over the age of 65 that may require social care and this number is expected to increase. Therefore, it is important that social care changes with the expectations of society. They also shared that the Council are looking at an integrated health and social care system to provide care from community to hospital and transitions are as effective and efficient as possible. Following consideration it was RESOLVED to: · Scrutinise the Cabinet Members for Social Care in respect of matters considered and agreed by Cabinet, and any key decisions taken, during the period 22nd May 2025 – 18th March 2026 and, · Identify any areas arising from those matters determined within this period which Committee wish to further scrutinise, as part of revisions to the committees published work programme, in relation to Social Care.
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RESOLVED: · To review the draft Libraries Strategy 2026-2030. · To provide feedback, as part of the public consultation, to inform the final version of the strategy, prior to consideration by Cabinet.
The Libraries and Information Services Manager presented the report which provided the Community Services Scrutiny Committee with an opportunity to review the draft RCTCBC Libraries Strategy 2026-2030 as part of its public consultation. In discussing the consultation material, Members expressed broad support for the three core priorities outlined within the draft Libraries Strategy, recognising them as an appropriate foundation for the future development of library services. A Member requested information about what specific technologies will be introduced and how will digital inclusion be supported, particularly for service users with difficulty regarding access or skills. The Libraries and Information Services Manager shared that the due to the length of the plan of the Libraries Strategy it is possible that there will be some technologies available in the future that have yet to be developed but currently the focus is around the library management system to allow users to have their own account to reserve, renew and pay fines. He further explained that recently work has been undertaken to provide Virtual Reality (VR) experiences to make this more accessible to all. In relation to users difficulty accessing resources, there will be a review on the number of public access PC’s in Libraries because demand has dropped and this will need to be considered as more people utilise their own devices or require wi-fi provision only however there will always be a level of provision as part of the core service. In some larger libraries there will always be a requirement for a larger block of PC’s to be available to allow computer classes to take place to ensure support for digital skills. Members were also informed that some libraries are Dementia hubs which loans equipment to service users as part of a ‘try before you buy’ scheme, including GPS trackers and bed sensors. Members were advised that the service is continuously looking for grant allowances that will provide the service opportunity to develop their services with the aim to expand the e-book and audio book service to members of the At Home service. In response, Members emphasised the importance of ensuring that the strategy fully considers the needs of individuals who face barriers to digital access or who lack the necessary skills to engage confidently with online services. They highlighted that digital support must remain a core function of library provision. Strong praise was shared by multiple Members for local library facilities and the helpfulness of staff, with Members noting the consistently positive experiences reported by residents. Staff were recognised as a key strength of the service. Members commented on the benefits of audiobooks, noting their value for a wide range of users and the versatility of their use. They encouraged continued support for and expansion of this format. Members highlighted the role of libraries as important community assets, particularly in addressing loneliness and social isolation. They felt this social function is a significant and positive attribute that should be protected and enhanced within the strategy. A Member queried how evidence was gathered to support the effectiveness of the Library in addressing loneliness and social isolation. The Libraries and Information Service Manager shared that as part of the Welsh Public Library Standards at least once every 3 years the service runs a customer satisfaction survey and part of the survey identifies reasons for using the library with many comments being received highlighting the impact on social interactions and loneliness. There are also a number of groups run through Libraries that are targeted at social interactions which also provide feedback indicating the richness to life they add. The OPAG representative commented that the availability of different reading materials including newspapers and puzzles aids in the loneliness aspect. Following consideration it was RESOLVED: · To review the draft Libraries Strategy 2026-2030. · To provide feedback, as part of the public consultation, to inform the final version of the strategy, prior to consideration by Cabinet.
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RESOLVED to: · Note the information contained within the report.
The Bereavement Services Manager & Registrar presented the report which provided Members with an update on the progress of implementing the Bereavement Services Strategy 2024-2034. In discussing the report, a Member praised the baby remembrance areas and letters to heaven post box being introduced across the County Borough. Members commented about the increased length in funeral services and shared from personal experience the positive impact this has had and the music volume being adjusted which also has been positive. A Member asked about natural burial sites within Rhondda Cynon Taff (RCT). The Bereavement Services Manager informed Members that a lot of cemeteries within RCT are old and space is at a premium so it is difficult to identify an area to manage as natural woodland. Members were also informed that the concept is not off the table but something to consider in future development of cemetery land. Another Member raised capacity in burial grounds and requested clarification whether there is sufficient capacity within RCT. The Bereavement Services Manager confirmed for Members that there is sufficient capacity and shared an example that in Aberdare cemetery there is at least 100 years use remaining. Members praised the communication between burial services team and local members. A Member asked what is the long term workforce plans for apprenticeships and whether there is a pathway to permanent employment. The Bereavement Services Manager confirmed the service have an aging workforce so they anticipate these roles being filled when they become available. Committee were informed that the apprentice scheme is currently still ongoing and shared that the workplace skills staff member was able to be placed into a vacant position which was a positive for the service. A Member asked how the service has ensured that the introduction of new services does not create barriers for certain groups. The Bereavement Services Manager confirmed It is still possible by appointment to search registers without charge but in general enquires received are from individuals tracing family trees and therefore they have had positive responses from the changes and it is generating income for the service. A Member asked how the service is ensuring resilience for key trained staff when they leave in relation to key skills. The Bereavement Services Manager shared they have started taking apprentices and have casual placements who are able to work alongside experienced workforce to gain valuable skills needed so when posts become available the service already have partially trained staff ready to apply. A Member asked if it is anticipated there will be a greater demand for direct cremations and what impact will this have on the service strategy. The Bereavement Services Manager replied that it is a concern nationally amongst all Local Authorities who are losing business to private direct cremation companies who are utilising television advertising to promote services. The Manager added they think it is reaching a peak and issues will become apparent that may make individuals reconsider this as an option and Members were advised there have been instances where relatives have shared their dissatisfaction at the service provided and feel that not all the information was provided to their relative at the time decisions are made. A Member referred to the number of public health funerals and the rise in these. The Member asked if it is anticipated this number will continue to rise and what the impact on the service may be. The Bereavement Services Manager confirmed it is rising and usually costs for these cannot be recovered. Members were informed that Law Commissions review is looking at Public Health provision as current wording allows families to be able to refuse to make arrangements and awareness of this is rising and due to disjointed families and rising costs is contributing to the issue. A Member asked what trend is being seen with traditional cremations has there been any change and is shift in direct cremations being driven by affordability rather than preference. The Bereavement Services Manager shared a lot is driven by over saturation of advertising purporting to make things easier for families. They are seeing an increase in cremated remains coming to the Local Authority from elsewhere as families are unaware what to do with these. There is a national trend that direct cremation is increasing particularly through private direct cremation companies and it is something that all local authorities are experiencing and discussing. In RCT it is hoped that as part of the strategy they can provide a direct cremation service through local funeral directors so family can have a direct cremation if chosen after making an informed choice and it would not result in increased costs. The aim is to inform the public and Members were advised that the federation of burial and cremation administration is producing a fact sheet that crematoria can use when discussing with families to provide information on options. It is felt using a single factsheet will ensure that local authorities are not placing themselves in a position of criticism. Traditional ceremonies are becoming longer utilising digital enhancements such as slideshows, video tributes and music which has led to the requirement to increase the length of time for services. Another Member asked about Public Health Funerals and whether there are any statistics that indicate these are driven by lack of finance or lack of family. The Bereavement Services Manager advised there are no statistics available as every case is individual but usually it is a combination of both factors. A Member referred to the 6 key strategy objectives outlined within the report and questioned whether these are expected to remain relevant for the remainder of the strategy period or has the service experienced any change in priorities. The Bereavement Services Manager confirmed that the 6 key priorities identify the service and where they intend to be and it is not expected that there would be any requirement to amend these for the remainder of the strategy. Following consideration it was RESOLVED to: · Note the information contained within the report.
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RESOLVED to: · Acknowledge the contents of the report, as well as the next steps. · Consider whether there are any aspects of the report that the Committee wish to scrutinise in greater depth.
The Business Manager Catering Services presented the report which updated Scrutiny on the Community Meals Service in Rhondda Cynon Taf, including service user feedback. Members were reminded that he Community Meals Service has provided a subsidised service to adults in Rhondda Cynon Taf over many years, providing quality nutritional meals and daily contact with service users during weekdays. The service provides wider benefits including social contact and support for vulnerable and isolated service users, who often live alone and could potentially be at risk of having a poor and unbalanced diet. The service can often reduce pressure on families/carers who might not be able to provide meals or support family members/neighbours due to work or other caring commitments. The Business Manager Catering Services highlighted that the Service has experienced several changes and service improvements since the last update, which were summarised from the report, including the service user feedback. In discussing the report, a Member referred to the methods of gathering service user feedback and asked how vulnerable service users were supported to give honest and independent feedback when contacted by staff within the same service. The Business Manager shared that consideration had been given to various methods of gathering feedback including a questionnaire but it was felt this would not be suitable as a number of service users would not be able to complete this without assistance from either a staff member or family member. Therefore a telephone survey was determined to be the most suitable method and was undertaken by an independent staff member within the community meals team. Letters were shared with service users in advance of the telephone call to inform them of the purpose of the call to assure them when the staff member called. Members acknowledged the wider benefits of the service including social contact and felt this was a vital part that should ensure each visit builds in adequate time for this. The Business Manager assured Members that whilst a time limit is allocated to each visit, this time accounts for valuable time for social conversations and assistance plating up meals which is offered to all service users depending on individual preference. Members commented that this was positive to hear as this can form part of a general welfare check not offered by other private companies which can help indicate any early issues that may need to be escalated to other services or family members. Another Member highlighted that only one?third of service users were contacted and asked how representative is this sample. The Business Manager confirmed that the current numbers for service users fluctuates between 280-320 daily and whilst this number would have been attempted to be contact, around 100 service users were able to be directly contacted as part of the survey. The Member also queried whether there was any negative feedback received as part of the responses. The Business Manager advised that there was minimal negative feedback and attributed this to the number of service changes that had been implemented since the service review in 2023. Members were informed that any issues that service users experience are usually fed back immediately to delivery drivers and therefore overall satisfaction with the service is largely positive. The Business Manager also added that the service meet monthly with suppliers to discuss complaints and food quality therefore issues are rectified promptly. It was highlighted that one of the lowest areas of feedback was around the variety of options of meals and the Business Manager shared that the service has recently had some new meal options from the supplier which have been developed in conjunction. Another Member asked when menus are updated what criteria is used to determine the new options and are service users involved in the process. The Business Manager confirmed that as part of the review the options were considered and feedback taken on board. From the recent service user feedback the responses will be analysed and discussions will take place with suppliers to determine the best course of action to introduce new options. Service users are vocal in feeding back daily and quality or preference issues and the service are looking to build in a regular service user feedback survey which will also include service users family. A Member noted the reduction in drivers from 13 to 11 and sought reassurance that this would not impact the services resilience to cover emergencies and sickness and annual leave. The Business Manager reassured Members that there will be 11 permanent employees alongside a pool of casual drivers which allows for absences to be covered. Following consideration, it was RESOLVED to: · Acknowledge the contents of the report, as well as the next steps. · Consider whether there are any aspects of the report that the Committee wish to scrutinise in greater depth.
The Chair thanked Members and Officers for attending and for contributing to the discussions during the meeting.
None.
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