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AGREED – That, subject to the above changes, the work programme as attached at appendix 1 to the report COGC/10/23 be agreed.
AGREED – That the item be deferred to the November meeting of the Committee to enable the Chair and Deputy Chair of the PSB to attend.
AGREED – That the report COGC/106/23 be noted.
AGREED – i. That the Committee thank Officers for the report and look forward to future consideration of the new draft ICT & Digital Strategy 2024-27 ii. That a more detailed information report on the measures being undertaken to support digital inclusion be circulated to Members of the Committee.
Apologies for absence were submitted on behalf of Councillors Peter Howell, Mike Morris and Paul Rogers.
AGREED – That consideration of the minutes of the meeting held on 28 September 2023 be deferred to the November 2023 meeting to allow for translation to be completed.
Y penderfyniad fel y'i cofnodwyd
AGREED – That, subject to the above changes, the work programme as attached at appendix 1 to the report COGC/10/23 be agreed.
The Chief Officer Governance and Customer submitted a report COGC/10/23 allowing Members to consider the work programme of the Customers, Performance, Resources & Governance Scrutiny Committee attached at Appendix 1. The scrutiny facilitator introduced her report and referred to the following proposed changes which were subsequently approved. · Customer Services Contact Wrexham - Phase 2 report – to defer from January to April 2024 to enable feedback from the customer survey to be included. · Public Service Board (PSB)/Well-being of Future Generations (WFG) Act 2015 – to allocate a Committee date in the new year for a Member workshop on the responsibilities of public bodies with regard to the WFG Act, to include guidance on scrutiny of PSBs. To be discussed further at the November meeting when the Committee considers the report on the Flintshire and Wrexham PSB. AGREED – That, subject to the above changes, the work programme as attached at appendix 1 to the report COGC/10/23 be agreed.
Y penderfyniad fel y'i cofnodwyd
AGREED – That the item be deferred to the November meeting of the Committee to enable the Chair and Deputy Chair of the PSB to attend.
AGREED – That the item be deferred to the November meeting of the Committee to enable the Chair and Deputy Chair of the PSB to attend.
Y penderfyniad fel y'i cofnodwyd
AGREED – That the report COGC/106/23 be noted.
The Lead Member for Corporate Services submitted a report COGC/106/23 which summarised progress of the ICT & Digital Strategy 2020-23 following completion of the third year. As the strategy was adopted November 2020 this third year refers to the period November 2022 – March 2024. The Lead Member introduced her report and the ICT Service Manager responded to questions accordingly, thereafter. During the discussion, the following issues were referred to, in particular: · Acknowledgement of how long the annual capital ICT hardware refresh allocation of £250,000 had been in place. It was noted that issues such as budget and recruitment had had an impact on the programme which had meant that some projects had been delayed. It was noted that training budgets had reduced in an effort to meet the current deficit. · Request for further information on the sustainability of the annual capital ICT hardware refresh budget. · The need to consider customer satisfaction levels in respect of access to Council services. · Reference was made to the reference in the report to a correlation between the increase in those customers accessing information digitally and the increased level of Council resources and support available to those service users who were not able to access services digitally. It was suggested that statements in regards to this needed to be better evidenced. · The Chief Officer Governance and Customer confirmed that the option to access services via telephone remained in place and services could be accessed face to face via Contact Wrexham and libraries. · The need to better promote the digital support available in contact Wrexham and libraries through Council correspondence and QR codes on public notice boards. AGREED – That the report COGC/106/23 be noted.
AGREED – That the press and public be excluded from the Meeting during consideration of the following item as it is likely that, if they were present, there would be disclosure to them of exempt information as defined in Paragraph 14 of Part 4 of Schedule 12A to the Local Government Act 1972 (as amended).
Y penderfyniad fel y'i cofnodwyd
AGREED – i. That the Committee thank Officers for the report and look forward to future consideration of the new draft ICT & Digital Strategy 2024-27 ii. That a more detailed information report on the measures being undertaken to support digital inclusion be circulated to Members of the Committee.
The Lead Member for Corporate Services submitted a report in respect of cyber security which supported the report COGC/106/23 considered earlier in the agenda. The ICT Service Manager responded to a number of questions and agreed to forward some additional information to Members outside of the meeting, During the debate a number of issues were discussed including : · AI was an emerging technology and it was anticipated that this would be incorporated into Council ICT systems in the near future. Whilst AI would not reduce the need for staff it could be used to assist the workforce in, for example, preparing more effective policies, procedures and plans. · The Local Authority had a good relationship with Microsoft and both would form part of a co-pilot group going forward. · Discussion around the software in place to detect encrypted files and stop potential attacks. · The importance of appropriate backup systems, including off site systems. · The need to remain vigilant and to report suspected scams. · Staff retainment and recruitment issues. AGREED – i. That the Committee thank Officers for the report and look forward to future consideration of the new draft ICT & Digital Strategy 2024-27 ii. That a more detailed information report on the measures being undertaken to support digital inclusion be circulated to Members of the Committee.
Rhaid i gynghorwyr ddweud pan fydd ganddyn nhw gysylltiad personol â rhywbeth sy'n cael ei drafod, fel swydd, eiddo neu aelod o'r teulu. Mae buddiant sy'n rhagfarnu yn ddigon cryf i'r cynghorydd adael yr ystafell fel arfer a pheidio â chymryd rhan.
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