Wrthi'n llwytho
Ystyriodd y Panel Adroddiad Blynyddol Cwynion a Chanmoliaeth 2024-25 ar gyfer Gwasanaethau Oedolion a Gwasanaethau Plant a Theuluoedd, ac adroddiad blynyddol Bwrdd Rhianta Corfforaethol, sy'n goruchwylio gofal y cyngor am blant sy'n derbyn gofal. Croesawodd y Panel y ddau adroddiad, gofynnodd gwestiynau am gynnydd yn nifer y cwynion wedi'u cyfiawnhau, costau ymchwilio, amseroedd aros iechyd ac canlyniadau addysg, a gofynnodd i adborth cadarnhaol gael ei rannu gyda staff.
Cllr Chris Holley declared a personal interest.
No declarations were made.
Panel agreed the Minutes of the meeting on 25 November 2025 as an accurate record of the meeting.
Letter to Cabinet Member following the meeting on 25 November 2025 was noted.
No questions were received.
Sarah Lackenby, Head of Digital and Customer Services presented the report, focusing on complaint trends, financial redress, investigation costs, and learning outcomes for both service areas. Panel welcomed the comprehensive report and noted: • Improved complaint handling performance, with 91.67% of Stage 1 complaints responded to within 10 working days—a 28% improvement on the previous year. • Adult Services complaints decreased by 38.5% at Stage 1, but Stage 2 complaints doubled (from 9 to 18). • Child & Family Services complaints increased by 35.8% at Stage 1 and slightly at Stage 2 (14 recorded). The proportion of justified complaints rose significantly, though many were partially justified. • Investigation costs for both Adult and Child & Family Services reached their highest level in four years, driven by complexity and higher independent investigator rates. • Financial redress totalled £26,866 for Adult Services and £3,774 for Child & Family Services. Panel Members asked questions about the increase in justified complaints and learning opportunities; rising independent investigator costs and monitoring; complexity of complaints; awareness of rights regarding complaints; investigator findings; difference in financial redress for Adult Services and Child and Family Services; meaning of ‘partially justified in complaint outcomes. Panel praised the relatively low level of complaints given the complexity of social work and the high number of compliments received, noting this reflects the skill and resilience of staff. Panel asked that positive feedback be shared with teams to boost morale.
Rhan o fater a ddilynwyd ar draws 3 cyfarfod
Louise Gibbard, Cabinet Member for Care Services together with relevant officers presented the Corporate Parenting Board annual report, highlighting the Board’s oversight of looked after children, the seven pledges developed with young people, health and education outcomes, and plans for a new corporate parenting strategy. Key Points raised: · Panel welcomed the update and commended the Board’s commitment to the seven pledges developed with young people: o No barriers to opportunity, good education and job prospects, healthy relationships, safe place to live, mental health, love, family and friendship, and happiness. · Panel asked about waiting times in terms of CAMHS and Neurodevelopmental Pathways. · Panel asked if levels of educational attainment for looked after children are being maintained. Panel emphasised the importance of measurable outcomes and welcomed assurances that future reports will include headline data. · Panel Members supported the development of the new Corporate Parenting Strategy and stressed the need for councillor engagement in delivering pledges.
Panel considered the work plan and noted items for the February meetings.
Rhaid i gynghorwyr ddweud pan fydd ganddyn nhw gysylltiad personol â rhywbeth sy'n cael ei drafod, fel swydd, eiddo neu aelod o'r teulu. Mae buddiant sy'n rhagfarnu yn ddigon cryf i'r cynghorydd adael yr ystafell fel arfer a pheidio â chymryd rhan.
Caiff datganiadau eu darllen o'r cofnodion unwaith y byddan nhw wedi'u cyhoeddi.
Yn rhestru cynghorwyr presennol y cyngor yn unig. Nid yw aelodau cyfetholedig, swyddogion a chyn-gynghorwyr yn cael eu dangos.