Wrthi'n llwytho
Does dim crynodeb o'r cyfarfod hwn eto. Caiff crynodebau eu hysgrifennu pan fydd y cyngor yn cyhoeddi'r cofnodion, sef ei gofnod swyddogol o'r hyn a benderfynodd cyfarfod. Maen nhw fel arfer yn ymddangos ychydig wythnosau ar ôl y cyfarfod.
No disclosures of interest were received.
No declarations were made.
Panel agreed the Minutes of the meeting on 29 October 2024 as an accurate record of the meeting.
Letter to Cabinet Member following the meeting on 29 October 2024 was noted.
No questions were received.
Sarah Lackenby, Head of Digital and Customer Services attended to brief the Panel on this item. The full Annual Complaints and Compliments Reports 2023-24 were included for completeness but the focus of the Panel was Appendix B which looked at Social Services. Members of the Child and Family Services Panel were also invited for this item. Discussion Points: · Adult Services saw a 5.6% decrease in Stage 1 complaints, with 24.1% from a single individual. Justified complaints increased to 29.1%. Stage 2 complaints remained low. · Child and Family Services saw a 28.3% decrease in Stage 1 complaints. Justified complaints remained steady at 13.9%. Stage 2 complaints rose slightly. · Compliments reduced for both Adult Services and Child and Family Services in 2023-24 and are now more in line with pre-covid levels. · Panel asked questions about compliance performance, difference between stage 1 and stage 2 complaint and feedback mechanisms.
Rhan o fater a ddilynwyd ar draws 2 cyfarfod
Amy Hawkins, Interim Director of Social Services, Lucy Friday, Head of Adult Services and other relevant officers attended to brief the Panel on this issue including the meaning of Deprivation of Liberty Safeguards (DOLS), when and where they are applied, performance compared to the rest of Wales, legislation and next steps. Discussion Points: · Panel queried how DOLS works in terms of different settings. Heard there are different legal frameworks depending on where the person is at the time.
Panel considered the work plan and noted items for the next meeting.
Rhaid i gynghorwyr ddweud pan fydd ganddyn nhw gysylltiad personol â rhywbeth sy'n cael ei drafod, fel swydd, eiddo neu aelod o'r teulu. Mae buddiant sy'n rhagfarnu yn ddigon cryf i'r cynghorydd adael yr ystafell fel arfer a pheidio â chymryd rhan.
Caiff datganiadau eu darllen o'r cofnodion unwaith y byddan nhw wedi'u cyhoeddi.
Yn rhestru cynghorwyr presennol y cyngor yn unig. Nid yw aelodau cyfetholedig, swyddogion a chyn-gynghorwyr yn cael eu dangos.