Wrthi'n llwytho
Does dim crynodeb o'r cyfarfod hwn eto. Caiff crynodebau eu hysgrifennu pan fydd y cyngor yn cyhoeddi'r cofnodion, sef ei gofnod swyddogol o'r hyn a benderfynodd cyfarfod. Maen nhw fel arfer yn ymddangos ychydig wythnosau ar ôl y cyfarfod.
Councillor R Mogford
None.
The Strategic Director – Transformation and Corporate introduced the report, and the Project Officers for the Customer Contact Improvement presented the report via a PowerPoint presentation. • The Committee recommended that Cabinet continue to provide the necessary financial support to ensure the ongoing success of the project. • The Committee praised the presentation and report and wished to acknowledge the team for their progress in achieving significant culture change and impact with a small team. The Committee also noted the impressive customer satisfaction score for the contact centre of 4.2 out of 5. • The Committee welcomed the addition of Frequently Asked Questions for Members, noting it will make it easier for them to respond to residents’ enquiries. • The Committee noted the current approach to collecting customer feedback through post-call surveys and suggested exploring additional methods, such as follow-up texts, to increase response rates and gather more comprehensive feedback. • The Committee recommended that the Members Contact Workstream engages with Councillors using a variety of methods, including digital surveys and interactive sessions, to ensure comprehensive input and to develop a consistent, efficient approach to Member enquiries. • A Councillor noted that when reporting fly-tipping through the app, they were unable to upload photo evidence and did not receive a confirmation acknowledging receipt of their report. Whilst this is potentially a single-user or single-device glitch, they requested that these features be checked to ensure they are working as expected.
a) Actions Arising The Scrutiny Adviser informed the Committee of the actions that have been completed, and the actions that are currently outstanding. b) Draft Annual Forward Work Programme 25/26 The Scrutiny Adviser informed the Committee that the next meeting to be held would be 19th November 2025, with the 2025/26 Service Plan Mid-Year Reviews for the Corporate Directorate being discussed. c) Outcomes Monitoring The Scrutiny Adviser informed the Committee of the actions that have been completed, and the actions that are currently outstanding.
The Minutes of the previous meeting were held as a true and accurate record.
Rhaid i gynghorwyr ddweud pan fydd ganddyn nhw gysylltiad personol â rhywbeth sy'n cael ei drafod, fel swydd, eiddo neu aelod o'r teulu. Mae buddiant sy'n rhagfarnu yn ddigon cryf i'r cynghorydd adael yr ystafell fel arfer a pheidio â chymryd rhan.
Caiff datganiadau eu darllen o'r cofnodion unwaith y byddan nhw wedi'u cyhoeddi.
Yn rhestru cynghorwyr presennol y cyngor yn unig. Nid yw aelodau cyfetholedig, swyddogion a chyn-gynghorwyr yn cael eu dangos.