Wrthi'n llwytho
Does dim crynodeb o'r cyfarfod hwn eto. Caiff crynodebau eu hysgrifennu pan fydd y cyngor yn cyhoeddi'r cofnodion, sef ei gofnod swyddogol o'r hyn a benderfynodd cyfarfod. Maen nhw fel arfer yn ymddangos ychydig wythnosau ar ôl y cyfarfod.
None.
Invitees: - Jake Colclough-Jones (Associate Director – Facilities Management and Support Services, Newport Norse) - Sarah Davies: Associate Director – Professional Services, Newport Norse - Councillor Rhian Howells: Cabinet Member for Infrastructure and Assets - Tracy McKim: Head of People, Policy and Transformation - Rhys Cornwall: Strategic Director- Transformation and Corporate The Head of People Policy and Transformation (HPPT) introduced the report to the Committee. The Associate Director – Professional Services, Newport Norse ADPS) and Associate Director – Facilities Management and Support Services, Newport Norse (ADFMSS) gave an overview of the report. The Committee asked the following: • The Committee asked how the rebate model benefitted residents of Newport and taxpayers, given the current cost of living crisis and inflation. The HPPT advised that the rebate is credited back to the Council's budget, which is effectively offsets the costs of other services. However, it was recognised that this model may be outdated considering current Council priorities and following a Scrutiny review, a new way of working was being explored to replace the joint venture at the end of its current term for 2026. • The Committee queried if there is any feedback on the higher service costs and whether they are driven to ensure a rebate. The ADFMSS advised that the higher service costs are often due to compliance with higher standards, such as paying the living wage. The profit model is being reviewed, and it is likely that future models will not include a profit element. • The Committee questioned the customer satisfaction rate and whether it reflects the feedback received from the community. The ADFMSS advised that customer satisfaction is measured through various channels, including surveys and direct feedback. The feedback is reviewed and addressed regularly, and efforts are made to improve services based on this feedback. • The Committee asked if the proxy value agreement was based on Welsh Government figures. The ADFMSS advised the Committee that this was correct, and also that the proxy values were different for the Cardiff Capital Region compared to Newport. • The Committee enquired about the residency of Newport Norse staff. The ADFMSS advised the Committee that 92% of staff lived in Newport, with the other 8% living in the Cardiff Capital Region. • The Committee enquired about the Themes, Outcomes and Measures (TOMS) agreement between the Council and Norse. The HPPT advised the Committee that the Council agreed on a smaller set of TOMS for Norse to report on, focusing on modelling the Norse values on the Council’s. • The Committee asked how many clients participated in the customer satisfaction survey. The ADFMSS advised that the exact percentage of clients who participated in the survey would be provided to the Committee. • The Committee queried about the ethnicity data and why only 51% of staff answered the question. The ADPS advised that the data is collected through an optional survey, and some staff may choose not to answer for various reasons. Efforts are being made to encourage more staff to provide this information. • The Committee asked for a breakdown of the nationalities listed in the ethnicity data. The ADPS advised that a detailed breakdown would be provided to the Committee. • The Committee raised concern regarding the environmental impact measures and the need for more specific information. The HPPT advised that future reports would include stronger information and dialogue about climate change and net zero efforts, as well as more specific data on recycling and waste management. • The Committee queried the scope and scale of projects and how they are managed. The ADFMSS advised that projects are managed based on their size and complexity, with a focus on clear communication and coordination. Efforts are made to ensure that projects are delivered on time and within budget. • The Committee asked whether there were any challenges in managing projects and how these are addressed. The ADPS advised that challenges are addressed through regular communication with stakeholders and by ensuring that there is a clear point of contact for each project. Lessons learned from past projects are used to improve future project management. • The Committee queried whether the upcoming transition to a Local Authority Trading Company (LatCo) would affect ongoing projects. The ADFMSS advised that there are plans in place to ensure a smooth transition, with a focus on maintaining service standards and managing ongoing projects effectively. Staff are being kept informed and involved in the process to minimise uncertainty. • The Committee queried what lessons have been learnt from the partnership and what would be done differently in the future. The ADPS advised that lessons learnt include the importance of clear communication about the roles and responsibilities of the partnership, as well as the need to better promote the added value provided by Norse. Future models will focus more on social value and environmental impact. The Committee thanked officers for attending. • The Committee requested to be provided with the percentage of clients that took part in the customer satisfaction survey found in the report. • The Committee requested to be provided with the figures related to staff nationalities. • The Committee recommended that more specific information was provided in future reports regarding climate change and net zero targets, for example how much waste has been diverted from landfill. • The Committee recommended that future reports be more specific on the direct and indirect impacts of the social value measures.
Invitee: - Neil Barnett – Scrutiny Adviser a. Actions Arising The Scrutiny Adviser informed the Committee of the Actions Arising. b. Forward Work Programme Update The Scrutiny Adviser informed Committee of the agenda for the next two meetings: Wednesday 5th February 2025 - CONTEST (Part 2 report) Wednesday 26th March 2025 - Education Achievement Service (EAS) Value for Money Report c. Outcomes Monitoring The Scrutiny Adviser informed the Committee of the up-to-date outcomes.
The minutes of the previous meeting held on 9th October 2024 were approved as a true and accurate record.
Rhaid i gynghorwyr ddweud pan fydd ganddyn nhw gysylltiad personol â rhywbeth sy'n cael ei drafod, fel swydd, eiddo neu aelod o'r teulu. Mae buddiant sy'n rhagfarnu yn ddigon cryf i'r cynghorydd adael yr ystafell fel arfer a pheidio â chymryd rhan.
Caiff datganiadau eu darllen o'r cofnodion unwaith y byddan nhw wedi'u cyhoeddi.
Yn rhestru cynghorwyr presennol y cyngor yn unig. Nid yw aelodau cyfetholedig, swyddogion a chyn-gynghorwyr yn cael eu dangos.