Wrthi'n llwytho
Does dim crynodeb o'r cyfarfod hwn eto. Caiff un ei ysgrifennu pan fydd y cyngor yn cyhoeddi'r cofnodion. Mae'r agenda a'r papurau isod.
Apologies from Cllr Ian Thomas
No declarations were made
Approved
Presented by S Jones and G Lewis In response to members questions officers confirmed the following; · All complaints are logged and shared with relevant managers immediately. · In Social Services, complaints are used as learning opportunities whether upheld or not. · Lessons learned are identified, processes reviewed and practices adjusted where appropriate. · Quarterly complaints data is shared with senior management and the Ombudsman, allowing trends to be monitored. • Legal Services self-evaluation has identified improving feedback loops to services as an area for development. • Themes from complaints are increasingly used to improve policy and procedure, rather than responding case-by-case only. · High complaint volumes often reflect universal services affecting all residents. · The vast majority of complaints are now submitted online or by email. Telephone complaints are still received, particularly from residents requiring assistance. Paper complaints are now very rare. · Ombudsman data shows Merthyr performs well in terms of complaints per population and escalation rates. · Complaints relating to ALN and admissions are dealt with corporately. Education complaint figures can be included in future reports. Members thanked officers for their report.
Presented by S Jones In response to members questions officers confirmed the following; · Annual review is considered appropriate due to frequent policy and governance changes.
Presented by A Wathan In response to members questions officers confirmed the following; · Incomplete or partially completed audits will usually roll forward. · Yes, suggestions for additional audit areas will be considered alongside priorities and capacity constraints.
Presented by A Wathan In response to members questions officers confirmed the following; · Access issues are rare and usually resolved quickly through discussion, escalation routes exist if needed but have rarely been required. · Awareness-raising has improved understanding of internal audit’s role.
Presented by S King In response to members questions officers confirmed the following; · Future reports will include clearer commentary where actions are overdue.
· The Committee reviewed the proposed agenda for June 2026. · Members requested early circulation of accounts and governance documentation when available.
The Chair noted a collective desire to return to in-person meetings where possible.
No other business was deemed urgent
Rhaid i gynghorwyr ddweud pan fydd ganddyn nhw gysylltiad personol â rhywbeth sy'n cael ei drafod, fel swydd, eiddo neu aelod o'r teulu. Mae buddiant sy'n rhagfarnu yn ddigon cryf i'r cynghorydd adael yr ystafell fel arfer a pheidio â chymryd rhan.
Caiff datganiadau eu darllen o'r cofnodion unwaith y byddan nhw wedi'u cyhoeddi.
Yn rhestru cynghorwyr presennol y cyngor yn unig. Nid yw aelodau cyfetholedig, swyddogion a chyn-gynghorwyr yn cael eu dangos.