Wrthi'n llwytho
Y penderfyniadau fel y mae cofnodion y cyngor yn eu cofnodi. Bydd crynodeb mewn iaith glir yn dilyn pan fydd wedi'i ysgrifennu.
Resolved that: (a) The contents of the report and Appendices 1 and 2 (Annual Complaints & Compliments Reports) be noted and reviewed to assess the authority’s ability to handle complaints effectively, and to make any associated reports and recommendations. (b) The Governance and Audit Committee refer this report and the comments of the Committee to Cabinet for their consideration.
Resolved that: Governance and Audit Committee note and debate the content of this report and recommend it progresses to Council for approval.
Apologies for absence were received from Councillor D Roberts.
Councillor A Barry Declared his Interest in Item 11 – Rolling Program – Corporate Risk update from CMT Members – Education.
The Minutes of the Governance and Audit Committee held 23rd of October 2023 were accepted as a correct record. The Chair then asked the Committee if they wanted to raise anything that wasn’t listed on the Action Log. In relation to the meeting held on the 23rd of October, Lisa Cumpston provided an update concerning the Schools' Insurance and Evolve. The Chair thanked Lisa Cumpston for the update and provided clarification on a previous discussion concerning Corporate Joint Committees.
The Chair noted that a large majority of items were marked as completedand would it be more suitable to discuss the first item when discussing the Rolling Reviews.
Y penderfyniad fel y'i cofnodwyd
Resolved that: (a) The contents of the report and Appendices 1 and 2 (Annual Complaints & Compliments Reports) be noted and reviewed to assess the authority’s ability to handle complaints effectively, and to make any associated reports and recommendations. (b) The Governance and Audit Committee refer this report and the comments of the Committee to Cabinet for their consideration.
Simon Jones led the Committee through the report and together with the Officers responded in detail to the following questions raised: · Are there any generic learning points? · Trend data – since the complaints have moved to the website banner has it had any impact on the number of complaints you have received? · Increase in staff complaints - are they internal or external? · Is there a way to characterise complaints in terms of seriousness? · Do you have many difficulties with vexatious complaints? Resolved that: (a) The contents of the report and Appendices 1 and 2 (Annual Complaints & Compliments Reports) be noted and reviewed to assess the authority’s ability to handle complaints effectively, and to make any associated reports and recommendations. (b) The Governance and Audit Committee refer this report and the comments of the Committee to Cabinet for their consideration.
Ian Phillips (Audit Wales) introduced the report and responded to the following questions: · What is the likely timescale for Implementation Plan? · Can you characterise where Merthyr sits across the 22 authorities?
Rachel Harries (Audit Wales) led the Committee through the report and together with the Officers responded in detail to the following questions: · What are the timescales? · Is there anywhere that you consider best practice that we could learn from? · In relation to ensuring the data being recorded is accurate, do we undertake any mystery shopper phone calls or emails to see how complaints are progressed?
Y penderfyniad fel y'i cofnodwyd
Resolved that: Governance and Audit Committee note and debate the content of this report and recommend it progresses to Council for approval.
Councillor Andrew Barry Cabinet Member introduced the report, and Chief Executive Ellis Cooper gave an overview. The following questions were raised: · Paragraph 5. 2. 3 – does one replace the other? · Will the reports be more timely going forward? · Telephone calls – more information concerning missed calls. · School attendance targets · Number of complaints received/handled - can you expand? Resolved that: Governance and Audit Committee note and debate the content of this report and recommend it progresses to Council for approval.
Matthew Rivers led the Committee through the report and responded to the following questions: · What is the process? Do people bid to get on the Corporate Risk Register? · Can you share more details with the Committee in future?
Matthew Rivers led the Committee through the report and Chief Executive Ellis Cooper provided further information. The following questions were raised: · What else can we do to be innovative? · Paragraph 4.6 - was there movement?
Declaration of Interest: Councillor A Barry having Declared his Interest in this item left the Meeting for the consideration of this item. Sue Walker gave an update on Success in Learning and led the Committee through the report. The Chair informed the Committee that he is a Governor of a school that is going through the 21st Century School Development but noted that the school isn't in Merthyr Tydfil.The Chair also noted that he sits on RCT’s Education and Inclusion Scrutiny. The following questions were raised: · As the budgets and funding for 21st Century Schools were set before the increase and inflation, does this mean we are not able to deliver what we had intended before we had begun the programme? · Attendance – is that a risk for us? · Incurred cost from the A465 on school transport – is there any update on the possibility of the Welsh Government covering some of that cost?
LisaCumpston introduced the report and together with the Officers responded in detail to the following question raised: · Clarification of Item 1.
Lisa Cumpston introduced and led the Committee through the Internal Audit reports. The Chair then thanked Lisa Cumpston for the update to the Committee. The Chair noted that the Committee would hear of the follow up over the next 12 months. The Chair advised that the Committee wait for the follow up before calling a discussion. Councillor J Scriven noted that he was happy to wait for the follow up but asked the Committee to address any concerns that should arise. Lisa Cumpston noted that in the January meeting there will be a report on Internal Audit Recommendations.
The Chair and the Committee reflected on the issues that had been considered at the Meeting.
The Chair advised that there was no other business deemed urgent.
Rhaid i gynghorwyr ddweud pan fydd ganddyn nhw gysylltiad personol â rhywbeth sy'n cael ei drafod, fel swydd, eiddo neu aelod o'r teulu. Mae buddiant sy'n rhagfarnu yn ddigon cryf i'r cynghorydd adael yr ystafell fel arfer a pheidio â chymryd rhan.
Caiff datganiadau eu darllen o'r cofnodion unwaith y byddan nhw wedi'u cyhoeddi.
Yn rhestru cynghorwyr presennol y cyngor yn unig. Nid yw aelodau cyfetholedig, swyddogion a chyn-gynghorwyr yn cael eu dangos.