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There is no summary of this meeting yet. Summaries are written once the council publishes the minutes, which are its official record of what a meeting decided. They usually appear a few weeks after the meeting.
No disclosures of interest were received.
No declarations were made.
Panel agreed the Minutes of the meeting on 29 October 2024 as an accurate record of the meeting.
Letter to Cabinet Member following the meeting on 29 October 2024 was noted.
No questions were received.
Sarah Lackenby, Head of Digital and Customer Services attended to brief the Panel on this item. The full Annual Complaints and Compliments Reports 2023-24 were included for completeness but the focus of the Panel was Appendix B which looked at Social Services. Members of the Child and Family Services Panel were also invited for this item. Discussion Points: · Adult Services saw a 5.6% decrease in Stage 1 complaints, with 24.1% from a single individual. Justified complaints increased to 29.1%. Stage 2 complaints remained low. · Child and Family Services saw a 28.3% decrease in Stage 1 complaints. Justified complaints remained steady at 13.9%. Stage 2 complaints rose slightly. · Compliments reduced for both Adult Services and Child and Family Services in 2023-24 and are now more in line with pre-covid levels. · Panel asked questions about compliance performance, difference between stage 1 and stage 2 complaint and feedback mechanisms.
Part of an issue followed across 2 meetings
Amy Hawkins, Interim Director of Social Services, Lucy Friday, Head of Adult Services and other relevant officers attended to brief the Panel on this issue including the meaning of Deprivation of Liberty Safeguards (DOLS), when and where they are applied, performance compared to the rest of Wales, legislation and next steps. Discussion Points: · Panel queried how DOLS works in terms of different settings. Heard there are different legal frameworks depending on where the person is at the time.
Panel considered the work plan and noted items for the next meeting.
Councillors must say when they have a personal link to something being discussed, such as a job, a property or a family member. A prejudicial interest is one strong enough that the councillor usually leaves the room and takes no part.
Declarations are read from the minutes once they are published.
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