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Response by the Cabinet Member: Ymddiheuriadau am yr oedi wrth ymateb. Gallwn sicrhau’r Aelod y bydd gennym wasanaeth Cymraeg a Saesneg yn nerbynfa Neuadd y Sir sy’n cydymffurfio â Safonau’r Gymraeg. Mae staff y dderbynfa’n hollol ddwyieithog. Mae gennym arwydd wrth y dderbynfa sy’n datgan yn Gymraeg fod croeso i ymwelwyr ddefnyddio’r Gymraeg wrth y dderbynfa. Mae dau aelod staff sy’n gallu cynnig gwasanaeth Cymraeg yn y dderbynfa ac yn gwisgo laniard i gyfleu hyn. Bydd agor adeiladau eraill yn cael eu hystyried yn unol â Safonau’r Gymraeg. Bwriedir cynnal adolygiad o’r ddarpariaeth gwasanaethau cwsmer yn gyffredinol eleni a bydd y canlyniadau’n cael eu defnyddio wrth ystyried y ddarpariaeth yn y dyfodol. Byddwn nawr yn mynd ati i sefydlu’r Gweithgor trawsbleidiol fel y cytunwyd gan Arweinwyr y Grwpiau mewn cyfarfod anffurfiol yn y Sioe Fawr. Atodiad 1 Safonau’r Gymraeg o ran derbynfeydd: Safon 64 Rhaid i unrhyw wasanaeth derbynfa sydd ar gael yn Saesneg hefyd fod ar gael yn Gymraeg, ac ni ddylid trin unrhyw un sydd angen gwasanaeth Cymraeg wrth y dderbynfa, yn llai ffafriol na rhywun sydd angen gwasanaeth derbynfa Saesneg. Rhaid i chi gydymffurfio â safon 64 o ran y canlynol erbyn 30 Mawrth 2016: • Prif wasanaeth derbynfa y sefydliad. Rhaid cydymffurfio â safon 64 o ran y canlynol erbyn 30 Medi 2016: • Pob gwasanaeth derbynfa arall. Safon 67 Rhaid gosod arwydd yn y dderbynfa sy’n nodi (yn Gymraeg) fod croeso i ymwelwyr ddefnyddio’r Gymraeg wrth y dderbynfa. Safon 68 Rhaid sicrhau fod staff y dderbynfa sy’n gallu darparu gwasanaeth Cymraeg, yn gwisgo bathodyn i gyfleu hynny. Apologies for the delay in responding. We can assure the member we will have a Welsh and English reception service at County Hall that conforms to the Welsh Language Standards. Staff working at reception are fully bilingual. We have a sign in reception which states in Welsh that people are welcome to use the Welsh language at reception. There are two members of staff who can provide a Welsh language reception service and they wear a lanyard to convey this. Any further opening of buildings will be considered in line with Welsh Language Standards. A review of the wider customer services provision is planned to be conducted this year with the results helping to inform our future provision. We will now be moving to establish the cross-party Working Group as agreed by Group Leaders at an informal meeting at the RWS. Appendix 1 Welsh Language Standards regarding Receptions: Standard 64 Any reception service you make available in English must also be available in Welsh, and any person who requires a Welsh language reception service must not be treated less favourably than a person who requires an English language reception service. You must comply with standard 64 in relation to the following by 30 March 2016: • The body’s main reception service You must comply with standard 64 in relation to the following by 30 September 2016: • Every other reception service Standard 67 You must display a sign in your reception which states (in Welsh) that persons are welcome to use the Welsh language at the reception. Standard 68 You must ensure that staff at the reception who are able to provide a Welsh language reception service wear a badge to convey that.
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