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There is no summary of this meeting yet. Summaries are written once the council publishes the minutes, which are its official record of what a meeting decided. They usually appear a few weeks after the meeting.
Councillors G Horton, M Linton and M Pimm, Rhys Cornwall
None.
The Head of People, Policy and Transformation introduced the report. The Strategic Communication Manager and the Policy and Partnership Manager presented the report via a PowerPoint presentation. • The Committee noted and praised the significant improvements in the Council’s social media communications, highlighting more proactive engagement, timely responses to public concerns, and the use of videos and approachable messaging, which they felt helped the Council to engage with residents in a more positive and relatable way. • The Committee recommended that Cabinet review the resources allocated to communications, comparing them with national benchmarks or other local authorities, and consider if the current budget allocation is sufficient. • The Committee recommended that the Cabinet Member consider developing a communications strategy for business-as-usual engagement, especially as the team approaches the end of fixed-term resources for website development. • The Committee requested the link for the Council’s Visual Communication portfolio. • The Committee requested the results of the Heads of Communication survey for further understanding and benchmarking. • The Committee requested Member training and development on supporting Council communications via social media and networks, including guidance on the role of Councillors as trusted voices.
a) Actions Arising The Scrutiny Adviser informed the Committee that the actions from the previous meetings held on 7th July 2025 and 21st July 2025 have been updated, and that outstanding actions would be chased for a response shortly. b) Draft Annual Forward Work Programme 25/26 The Scrutiny Adviser informed the Committee that the next meeting to be held would be 3rd November 2025, with the Customer Contact Improvement Project Update to be discussed. c) Outcomes Monitoring The Scrutiny Adviser informed the Committee that the outcomes from the previous meetings held on 7th July 2025 and 21st July 2025 have been updated, and that outstanding outcomes would be chased for a response shortly.
The Minutes of the previous meetings held on 7th July 2025 and 21st July 2025 were held as a true and accurate record.
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