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The decisions as the council's minutes record them. A plain-language summary follows once it has been written.
RESOLVED: That the minutes of the meeting held on 13 November 2025 be approved as a correct record.
RESOLVED: That the Committee notes the progress which has been made.
RESOLVED: (a) That the Forward Work Programme be approved; and (b) That the Democratic Services Manager, in consultation with the Chair of the Committee, be authorised to vary the Forward Work Programme between meetings, as the need arises.
RESOLVED: That having considered the Medium Term Financial Strategy and Budget 2026/27 - Welsh Local Government Provisional Settlement report, the comments raised be referred to Cabinet when it considers the report.
RESOLVED: That having considered the Revenue Budget Monitoring 2025/26 (month 7) report, the comments raised by the Committee be referred to Cabinet.
RESOLVED: That the Committee supports the Commissioning Form for the replacement of the Council’s Financial Systems.
RESOLVED: (a) That the Committee endorses the performance summaries for each Council Plan Objective; and (b) That the Committee is assured that there are adequate actions to improve the areas of improvement identified.
RESOLVED: That the Committee: (a) Notes the outcome of the public consultation held between 29 September and 9 November 2025, which has informed the final Consultation and Engagement Strategy for Flintshire County Council (Appendix 1); (b) Supports the implementation of the Consultation and Engagement Strategy (Appendix 2) for Flintshire County Council from January 2026; and (c) Asks Cabinet to consider changing the reference from ‘customers’ to “residents” in the documentation.
RESOLVED: That the Committee: (a) Notes for the first time in three years, there has been a 20% increase in complaints against Flintshire County Council, which aligns with the average increase across local authorities in Wales; (b) Welcomes the Council’s lower-than-average intervention rate by the Ombudsman, its strong performance in complying with Ombudsman recommendations, and the fact that no formal investigations have been instigated for the third consecutive year; (c) Notes the Council’s half-year performance (2025-26) in handling complaints in accordance with the Council’s Concerns and Complaints Policy; and (d) Welcomes the priorities outlined in paragraph 1.27.
At the start of the meeting, Councillor Maddison expressed best wishes to the Chair for a speedy recovery.
None.
Decision as recorded
RESOLVED: That the minutes of the meeting held on 13 November 2025 be approved as a correct record.
RESOLVED: That the minutes of the meeting held on 13 November 2025 be approved as a correct record.
Decision as recorded
RESOLVED: That the Committee notes the progress which has been made.
The Democratic Services Manager presented a report (agenda item 4) on progress with actions from previous meetings and provided an update on the current status of outstanding actions. On that basis, the recommendation was supported. RESOLVED: That the Committee notes the progress which has been made.
Decision as recorded
RESOLVED: (a) That the Forward Work Programme be approved; and (b) That the Democratic Services Manager, in consultation with the Chair of the Committee, be authorised to vary the Forward Work Programme between meetings, as the need arises.
The Democratic Services Manager presented a report (agenda item 5) to consider the Committee’s Forward Work Programme. In response to questions, he confirmed that the item on land for cemeteries would be brought in January and that the item on the grant allocation process for warm hubs would be scheduled. The recommendations were supported. RESOLVED: (a) That the Forward Work Programme be approved; and (b) That the Democratic Services Manager, in consultation with the Chair of the Committee, be authorised to vary the Forward Work Programme between meetings, as the need arises.
Decision as recorded
RESOLVED: That having considered the Medium Term Financial Strategy and Budget 2026/27 - Welsh Local Government Provisional Settlement report, the comments raised be referred to Cabinet when it considers the report.
The Corporate Finance Manager presented a report (agenda item 6) to provide an update on the Council’s revenue budget position for the 2026/27 financial year including the key headlines from the Welsh Local Government Provisional Settlement and subsequent announcement by Welsh Government. Following discussion, the recommendation was supported. RESOLVED: That having considered the Medium Term Financial Strategy and Budget 2026/27 - Welsh Local Government Provisional Settlement report, the comments raised be referred to Cabinet when it considers the report.
Decision as recorded
RESOLVED: That having considered the Revenue Budget Monitoring 2025/26 (month 7) report, the comments raised by the Committee be referred to Cabinet.
The Strategic Finance Manager presented report (agenda item 7) on the 2025/26 month 7 position for the Council Fund and Housing Revenue Account (HRA), prior to consideration by Cabinet. Following discussion, the recommendation was supported. RESOLVED: That having considered the Revenue Budget Monitoring 2025/26 (month 7) report, the comments raised by the Committee be referred to Cabinet.
Decision as recorded
RESOLVED: That the Committee supports the Commissioning Form for the replacement of the Council’s Financial Systems.
The Chief Officer (Governance) presented a report (agenda item 8) on the proposed procurement of a new Enterprise Resource Planning (ERP) Finance system with appropriate integrated modules to replace the Council’s existing legacy finance systems. The report (including the Commissioning Form as a confidential appendix) would be submitted to Cabinet to seek approval to proceed with a formal Invitation to Tender. The Digital Transformation Officer responded to questions raised. The recommendation in the report was supported. RESOLVED: That the Committee supports the Commissioning Form for the replacement of the Council’s Financial Systems.
Decision as recorded
RESOLVED: (a) That the Committee endorses the performance summaries for each Council Plan Objective; and (b) That the Committee is assured that there are adequate actions to improve the areas of improvement identified.
The Chief Executive presented a report (agenda item 9) to review mid-year progress against Council Plan priorities identified for 2025/26. The approach to Council Plan performance reporting had been adapted to provide a more concise and balanced report highlighting good performance as well as underperformance. The points raised during discussion would be referred to Cabinet. On that basis, the recommendations in the report were supported. Councillors Ibbotson and Swash asked that their votes against be noted. RESOLVED: (a) That the Committee endorses the performance summaries for each Council Plan Objective; and (b) That the Committee is assured that there are adequate actions to improve the areas of improvement identified.
Decision as recorded
RESOLVED: That the Committee: (a) Notes the outcome of the public consultation held between 29 September and 9 November 2025, which has informed the final Consultation and Engagement Strategy for Flintshire County Council (Appendix 1); (b) Supports the implementation of the Consultation and Engagement Strategy (Appendix 2) for Flintshire County Council from January 2026; and (c) Asks Cabinet to consider changing the reference from ‘customers’ to “residents” in the documentation.
The Customer Contact Service Manager presented a report (agenda item 10) to invite feedback on the Council’s new Consultation and Engagement Strategy ‘Engaging Today to Transform Tomorrow’. The section “What we will do with your feedback” is expected to be updated prior to the launch of the Strategy. In response to comments on reference to ‘customers’ in the documentation, an additional recommendation was moved by Councillor Coggins Cogan and duly seconded. On that basis, the three recommendations were supported. RESOLVED: That the Committee: (a) Notes the outcome of the public consultation held between 29 September and 9 November 2025, which has informed the final Consultation and Engagement Strategy for Flintshire County Council (Appendix 1); (b) Supports the implementation of the Consultation and Engagement Strategy (Appendix 2) for Flintshire County Council from January 2026; and (c) Asks Cabinet to consider changing the reference from ‘customers’ to “residents” in the documentation.
Decision as recorded
RESOLVED: That the Committee: (a) Notes for the first time in three years, there has been a 20% increase in complaints against Flintshire County Council, which aligns with the average increase across local authorities in Wales; (b) Welcomes the Council’s lower-than-average intervention rate by the Ombudsman, its strong performance in complying with Ombudsman recommendations, and the fact that no formal investigations have been instigated for the third consecutive year; (c) Notes the Council’s half-year performance (2025-26) in handling complaints in accordance with the Council’s Concerns and Complaints Policy; and (d) Welcomes the priorities outlined in paragraph 1.27.
The Customer Contact Service Manager presented a report (agenda item 11) to consider the Public Services Ombudsman for Wales (PSOW) Annual Letter 2024-25 for the Council, together with an overview of complaints received by each portfolio between 1 April 2024 - 30 September 2025. During discussion, officers noted Councillor Marshall’s comments on addressing the difference between actual and reported missed bin collections and remarks by Councillor Ibbotson on learning from complaints relating to Children’s Services. On that basis, the recommendations were supported. RESOLVED: That the Committee: (a) Notes for the first time in three years, there has been a 20% increase in complaints against Flintshire County Council, which aligns with the average increase across local authorities in Wales; (b) Welcomes the Council’s lower-than-average intervention rate by the Ombudsman, its strong performance in complying with Ombudsman recommendations, and the fact that no formal investigations have been instigated for the third consecutive year; (c) Notes the Council’s half-year performance (2025-26) in handling complaints in accordance with the Council’s Concerns and Complaints Policy; and (d) Welcomes the priorities outlined in paragraph 1.27.
RESOLVED: That the press and public be excluded from the meeting as the following items were considered to be exempt by virtue of paragraph 14 of Part 4 of Schedule 12A of the Local Government Act 1972 (as amended).
None.
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