Council Complaints and Compliments - Arrangements and Annual Report 2022/23
What happened, meeting by meeting
A committee considered it
Governance and Audit Committee
Arrangements for Handling Complaints and Compliments (including the Draft Complaints and Compliments Annual Report 2021/22)
RESOLVED: to agree the report. - Audit Manager to liaise with the Chair and Vice Chair and to arrange a report on Social Services and Education Complaints handling arrangements. - Committee to be provided with the suite of complaints handling KPIs once approved by the Halo Board
A committee considered it
Governance and Audit Committee
Council Complaints and Compliments - Arrangements and Annual Report 2022/23
RESOLVED: That the report be noted.
How this works
Items are linked when their titles share most of their words and they fall within 18 months of each other. Councils don't number reports across meetings, so a few links may be wrong, and a step may be missing if its title changed a lot. Each step links to the meeting, where the council's own papers are.